dglaser
My feedback
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101 votes
Hi, Omatic here! After reviewing this request, we think we may have misunderstood Joan’s initial request when we responded quite awhile back. We’ve corrected the suggestion’s status, but we also included the initial response below for context. Please feel free to continue to vote on the idea and add your comments!
Previous response – Hi Joan, IOM already matches on any email address. We already have phone number matching scheduled for the next big release, but you can have it now simply by mapping your phone numbers as email addresses in your Import-O-Matic profile (RE treats phones and emails pretty much the same).
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I really hope this change happens. It has always seemed strange to me that it was the Type that was matched and not the actual number or email. As a result of this issue we have hundreds of duplicate phone numbers and emails and it requires constant cleanup. It also affects Scoring that we do on our records that notes the number of contacts that we have for someone. The contact score is inflated if the same phone number or email is listed on a record multiple times with different types. I cannot urge IOM strongly enough to adopt this change as quickly as possible. I wish I could give it more than three votes.